End-to-end delivery test
Walk one order from acceptance and staging through departure, handoff, reconciliation, return, and closeout.
ILC reviews the complete delivery workflow: customer and order checks, inventory, manifests, staging, vehicles, drivers, tracking, handoffs, returns, and failed deliveries.
Clear custody from facility to customer
Consistent driver and dispatcher practice
Documented exceptions and returns
Systems and vehicle controls that match the rule
The exact engagement depends on your license, locations, stage, and internal capacity.
Walk one order from acceptance and staging through departure, handoff, reconciliation, return, and closeout.
Review access, storage, cameras, alarms, tracking, communications, cash, emergencies, and vehicle records.
Build usable steps for verification, manifests, route changes, failed handoffs, incidents, returns, and end-of-shift reconciliation.
Check what moves between ecommerce, POS, delivery software, inventory, and the state tracking system—and what staff must verify.
Most problems show up when what staff do, what the system records, and what the written procedure says no longer match.
The handoff between staging and driver sits outside the expected camera or access view.
The ecommerce, POS, delivery, and state inventory records do not close the order the same way.
Route changes, failed ID checks, cancellations, returns, and incidents are left to driver judgment.